Business Process Outsourcing :
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Business process outsourcing (BPO) involves clients contracting with VCI to perform functions that support the client's business. These functions are also sometimes called "back office" processes.
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Saltriver helps companies outsource business processes, allowing clients to: |
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More easily scale operations to meet changes in demand levels |
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Reduce the cost of support services |
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Improve processes and capture new efficiencies |
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Reallocate resources to other strategic initiatives |
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"Virtual Office" / Dedicated Client team: Saltriver, recruits, trains, supervises a team of professionals in Saltriver's India office, based on client's requirements. This team works as a virtual extension of client's day to day operations, and are accessible by local phone number, intranet/extranet, email and other web-based communication systems. They draw on the strengths of Saltriver expertise and skills in technology and process management, while remaining focused on the client's tasks, some of which may include: |
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Web based administrative tasks |
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Inside sales |
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Extended product development and maintenance resources |
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Research |
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Information Processing / Back Office Support designed to most efficiently and cost effectively capture and process information from a variety of sources and formats: |
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Application processing |
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Order processing |
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Benefits administration processing |
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Product and warranty registration |
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Customer Interaction Services designed to reduce the costs of providing IT support to customers and employees, while increasing productivity and improving the overall customer/employee experience: |
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Customer Support |
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Customer Service |
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Product Support |
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Technical Help Desk |
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Saltriver works with clients to establish process standards and define metrics, against which continuous improvement can be tracked, both in cost and productivity measures. |
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